At Warwick Tiles & Bathrooms we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website (warwicktilesandbathrooms.com), visit our showroom in Tyseley, Birmingham, or interact with our advertisements, including Google Ads Lead Forms.
1. Information We Collect
We may collect and process the following data about you:
Identity Data: First name and last name.
Contact Data: Email address, telephone number, and billing/delivery address.
Technical Data: IP address, browser type, time zone setting, and operating system (collected automatically via cookies when you browse our site).
Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.Lead Form Data: Information you submit via third-party advertising platforms (like Google Ads) when requesting a quote or callback.
2. How We Collect Your Data
We collect data through several methods, including:
Direct Interactions: When you fill out forms on our website, use our Google Ads Lead Forms, contact us via WhatsApp, phone, email, or visit our showroom.
Automated Technologies: As you interact with our website, we may automatically collect technical data about your equipment and browsing actions using cookies and server logs.
3. How We Use Your Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
To respond to your inquiries, provide quotes, and manage your orders.
To contact you (via phone, email, or WhatsApp) after you have submitted a lead form requesting a callback or information.
To process payments and arrange deliveries.
To improve our website, products, services, marketing, and customer experiences.
To comply with a legal or regulatory obligation.
4. Data Sharing and Third Parties
We do not sell, trade, or rent your personal identification information to others. We may share your data with trusted third parties who assist us in operating our business, such as:
IT and website hosting providers.
Analytics and search engine providers (such as Google Analytics) that assist us in the improvement and optimization of our site.
Delivery and logistics partners to fulfill your orders.All third parties are required to respect the security of your personal data and treat it in accordance with the law.
5. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. Access to your personal data is limited to those employees and contractors who have a business need to know.
6. Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Lead form data used for quotes will be kept securely until the inquiry is resolved or you request its deletion.
7. Your Legal Rights (GDPR)
Under the UK General Data Protection Regulation (UK GDPR), you have rights regarding your personal data, including the right to:
Request access to your personal data.
Request correction of the personal data that we hold about you.
Request erasure of your personal data.
Object to processing of your personal data.
Request the restriction of processing of your personal data.
Request the transfer of your personal data.
If you wish to exercise any of these rights, please contact us using the details below.
8. Use of Cookies
Our website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our website and allows us to improve our site.
9. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Business Name: Warwick Tiles & Bathrooms
Location: Tyseley, Birmingham B11 2AT, United Kingdom
Email: support@warwicktilesand
-bathrooms.com
Phone: +44 7307 172589