How Can We Help You?

Our trade counter is located at: Unit 3, Speedwell Trading Estate, 108 Kings Rd, Birmingham, B11 2AT, United Kingdom.

We are open to serve you:

• Mon–Sat: 9:00 AM – 5:00 PM
• Sun: 10:00 AM – 4:00 PM

You can reach us via:

• Phone: 0121 794 1840
• WhatsApp: +44 7307 172598
• In-Person: Visit our Tyseley trade counter during business hours.

We accept returns within 15 days of purchase. Items must be unused and in original packaging.

We take great care with our products, but if something arrives damaged, please inspect your delivery upon arrival. If the packaging looks damaged, sign for it as "Damaged" with the courier. You must report any damages or missing items to us within 48 hours of receipt via phone or WhatsApp.

Unfortunately, no. Once tiles have been fixed or fitted, they are considered "accepted" and are no longer in a re-saleable condition. Please double-check your quantities and finishes before installation.

We accept all major credit and debit cards (Visa, MasterCard, American Express), Apple Pay, Google Pay, and direct bank transfers for trade account orders. All payments are processed securely at checkout.

Yes! You can place your order online and select "Click & Collect," or simply visit our Tyseley trade counter during business hours (Mon–Sat: 9am–5pm, Sun: 10am–4pm) to pay in person using chip & pin, contactless, or trade account terms.

Absolutely. Our store is built on Shopify, which is Level 1 PCI DSS compliant. This means all your transaction data is fully encrypted using secure SSL technology to keep your personal and financial information completely safe.

Delivery options are available for selected orders. Delivery cost, availability and timescales can depend on the products, quantity and destination. Contact our team before ordering if you need confirmation of delivery to your area.

Collection may be available for suitable orders from our Tyseley, Birmingham location. Please contact us before travelling so our team can confirm that your order is ready for collection.

Check your order as soon as it arrives. If anything is damaged or missing, contact us promptly with your order details and clear photographs. Returns are subject to our current terms; fitted, cut or installed tiles cannot normally be returned because they are no longer in resaleable condition.