Frequently Asked Questions
Find answers to common questions about our products and services
Where is your store located?
Our trade counter is located at: Unit 3, Speedwell Trading Estate, 108 Kings Rd, Birmingham, B11 2AT, United Kingdom.
What are your opening hours?
We are open to serve you:
- Mon–Sat: 9:00 AM – 5:00 PM
- Sun: 10:00 AM – 4:00 PM
How can I get in touch with the team?
You can reach us via:
- Phone: 0121 794 1840
- WhatsApp: +44 7307 172598
- In-Person: Visit our Tyseley trade counter during business hours.
What is your return policy?
We accept returns within 15 days of purchase. Items must be unused and in original packaging.
What should I do if my items arrive damaged?
We take great care with our products, but if something arrives damaged, please inspect your delivery upon arrival. If the packaging looks damaged, sign for it as "Damaged" with the courier. You must report any damages or missing items to us within 48 hours of receipt via phone or WhatsApp.
Can I return tiles that have already been fitted?
Unfortunately, no. Once tiles have been fixed or fitted, they are considered "accepted" and are no longer in a re-saleable condition. Please double-check your quantities and finishes before installation.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, MasterCard, American Express), Apple Pay, Google Pay, and direct bank transfers for trade account orders. All payments are processed securely at checkout.
Can I pay on collection at the trade counter?
Yes! You can place your order online and select "Click & Collect," or simply visit our Tyseley trade counter during business hours (Mon–Sat: 9am–5pm, Sun: 10am–4pm) to pay in person using chip & pin, contactless, or trade account terms.
Is it safe to use my card on your website?
Absolutely. Our store is built on Shopify, which is Level 1 PCI DSS compliant. This means all your transaction data is fully encrypted using secure SSL technology to keep your personal and financial information completely safe.